99abai Privacy Policy – Pakistan Players

1. Who We Are and How to Reach Us

This Privacy Policy is issued by 99abai ("we", "us", "the Platform"), the operator of the online casino and sports betting platform accessible at https://99abai.im. 99abai is the data controller responsible for personal information collected through the platform and all related services.

We operate in Pakistani Rupees and serve Pakistani players as our primary audience. All data collection and processing activities described in this policy are carried out in accordance with our licensing obligations and applicable data protection principles. If you have any questions about how 99abai handles your personal data, please contact us at any time at support@99abai.im or through the live chat available in your 99abai account.

2. Personal Data We Collect from Pakistani Players

99abai collects personal information from you in three main ways: information you provide directly, information generated automatically through your use of the platform, and information provided by third parties such as payment processors and identity verification services.

2.1 Information You Provide Directly

• Registration data: Your legal name, Pakistani mobile number, email address, date of birth, and the password you choose for your 99abai account.
• Identity verification (KYC): A copy of your CNIC (Computerised National Identity Card), and where required a selfie or proof of address document, to comply with our anti-money-laundering obligations.
• Payment method details: Your Easypaisa, JazzCash, NayaPay, or SadaPay account number, IBFT bank details, or Visa/Mastercard card details as required to process PKR deposits and withdrawals. Full card numbers are never stored by 99abai — they are passed directly to the payment processor over encrypted channels.
• Communications: The content of any messages you send to 99abai support via live chat, email, or any other channel.
• Responsible gaming information: If you set deposit limits, loss limits, or request self-exclusion, we record these preferences in order to enforce them on your account.

2.2 Data Collected Automatically

• Device and technical data: Your IP address, device type, operating system, browser version, and screen resolution — used to optimise the 99abai experience for Pakistani mobile devices and network conditions.
• Usage and activity data: Which games you play, how long you play, your bet history, session timestamps, and in-app navigation patterns.
• Transaction logs: A complete record of all PKR deposits, withdrawals, bonus claims, and bet settlements on your account. These records are legally required to be retained.
• Cookie and tracking data: See Section 9 for a full explanation of the cookies 99abai uses.

2.3 Data Received from Third Parties

• Identity verification outcomes from our KYC provider confirming whether your CNIC details match the documents submitted.
• Payment confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners confirming successful PKR transactions.
• Fraud screening results from our anti-fraud systems that monitor for unusual account activity patterns.

3. Why 99abai Collects Your Personal Data

Every piece of data 99abai collects has a specific, documented purpose. We do not collect data speculatively or "just in case." Here is why we collect each category:

• To operate your 99abai account: Registration data is required to create and maintain your account, process PKR deposits and withdrawals, and communicate with you about your account.
• To verify your identity: CNIC verification is a regulatory requirement under anti-money-laundering (AML) rules that apply to all licensed gaming operators, including 99abai. Without KYC, we are unable to process withdrawals.
• To detect and prevent fraud: Transaction logs, device data, and IP addresses are monitored to identify suspicious patterns — including duplicate accounts, bonus abuse, and payment fraud — that would harm both 99abai and genuine players.
• To comply with legal obligations: Certain records — particularly full financial transaction histories — must be retained for defined periods under the licensing and financial regulations applicable to 99abai.
• To improve the platform: Anonymised usage data helps 99abai understand how Pakistani players use the platform so we can improve game loading speeds, mobile layout, payment flow, and customer support.
• To enforce responsible gaming: Responsible gaming limits and self-exclusions set by you are stored and actively applied to your account in real time.
• To send you relevant communications: With your consent, 99abai may send promotional messages about new games, PSL betting offers, and relevant bonuses via SMS or email. See Section 12 on marketing opt-outs.

4. Legal Basis for Processing Your Data

99abai processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contract performance: Processing your registration data, payment details, and game activity is necessary to operate your 99abai account and fulfil the services you have signed up for.
• Legal obligation: AML identity verification, transaction record-keeping, and regulatory reporting are required by law regardless of your consent.
• Legitimate interests: Fraud prevention, platform security, and product improvement activities are carried out based on 99abai's legitimate business interest in operating a secure and fair platform. These interests are balanced against your privacy rights and we do not process more data than is necessary for these purposes.
• Consent: Marketing communications (SMS, email promotions) are sent only with your explicit consent, which you may withdraw at any time.

5. Payment Data and PKR Transaction Security

All financial transactions on 99abai are processed in Pakistani Rupees (PKR) — there is no currency conversion and no exposure to foreign exchange rates on your data. The privacy and security of your payment data receives our highest level of protection.

When you deposit via Easypaisa, JazzCash, NayaPay, SadaPay, or bank IBFT on 99abai, the transaction is processed through an encrypted payment gateway. 99abai does not store your full wallet credentials or card numbers on our servers. We receive only a transaction confirmation reference from the payment processor, which is linked to your 99abai account for reconciliation purposes.

• Payment method details you register for withdrawals are stored in encrypted form and are only accessible to the 99abai finance team under strict access controls.
• All PKR transaction records are stored for a minimum period required by applicable financial regulations.
• 99abai will never display your full payment account number in your profile — only a masked version (e.g., Easypaisa 0300-****-7821) is shown.
• Withdrawal requests are processed to your registered payment method only — never to an unregistered third-party account.

6. How 99abai Shares Your Data

99abai does not sell your personal data to any third party for commercial or marketing purposes. Full stop. We share data only where strictly necessary for the following operational and legal purposes:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT partners, and card networks receive the minimum data required to process your PKR deposits and withdrawals.
• Identity verification (KYC) provider: Your CNIC details and verification documents are shared with our licensed KYC provider solely for the purpose of confirming your identity against government records.
• Regulatory and legal authorities: 99abai will disclose data to the relevant licensing authority, financial intelligence unit, or law enforcement agency when legally required to do so. We do not make such disclosures voluntarily beyond what the law requires.
• Technology infrastructure providers: Hosting, CDN, and database services used to operate 99abai process data as part of normal platform operation. All infrastructure partners are bound by data processing agreements that restrict how they may use your data.
• Anti-fraud services: Anonymised device and behavioural signals are shared with fraud detection services to protect all 99abai players from fraudulent activity on the platform.

All third parties with whom 99abai shares data are contractually required to maintain appropriate security standards and to use the data solely for the specific purpose for which it was shared.

7. How Long We Keep Your Data

99abai retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to legal minimum retention periods. The following retention periods apply:

• Active account data: Retained for the duration of your active 99abai account plus a post-closure period of 5 years to comply with financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of your last transaction on 99abai, as required by AML regulations.
• PKR transaction records: Full transaction logs retained for a minimum of 5 years from the date of each transaction.
• Support communications: Chat logs and email correspondence retained for 2 years to allow resolution of any disputes raised after the initial interaction.
• Marketing consent records: Retained for the duration of your active account to allow you to verify the opt-in record and to comply with communications regulations.
• Cookie data: Analytics cookies expire as described in Section 9. No cookie data is retained in identifiable form beyond the cookie expiry period.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Privacy Rights as a 99abai Player

As a registered member of 99abai, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@99abai.im with the subject line "Privacy Rights Request" and include your registered mobile number for verification.

• Right of access: You may request a copy of the personal data 99abai holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update most contact details directly in your account settings.
• Right to erasure: You may request deletion of your personal data. Where we are legally required to retain certain records (financial transactions, KYC documents), we are unable to delete those specific records before the retention period expires — but we will delete all non-essential data and inform you of any data we must retain and why.
• Right to restrict processing: You may request that we limit how we process your data while a dispute or complaint is being investigated.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to object: You may object to data processing carried out on the basis of legitimate interests, including profiling for personalisation purposes.
• Right to withdraw consent: Where processing is based on your consent (marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9. Cookies and Tracking Technologies

99abai uses cookies and similar tracking technologies to operate the platform correctly, remember your session, and understand how Pakistani players use the site so we can improve it. Here is a clear breakdown of what we use and why:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and preferences such as your chosen language. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — such as odds format (decimal/fractional) or last visited game category — so you do not have to reconfigure them on every visit to 99abai.
• Analytics cookies: Collect anonymised data about how the platform is used — which pages are most visited, where players encounter errors, and how long sessions typically last. This data is aggregated and cannot be used to identify you individually. Used to improve the 99abai platform experience for all Pakistani players.
• Marketing cookies: Where you have consented to marketing communications, cookies may be used to track which promotional offers brought you to 99abai and to avoid showing you the same promotion repeatedly.

You can control non-essential cookies through your browser settings or by contacting 99abai support to update your preferences. Disabling analytics or marketing cookies will not prevent you from using any core 99abai gaming feature.

10. Children's Privacy and Under-18 Protection

99abai is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. CNIC-based age verification is a mandatory step before any withdrawal is processed on 99abai, and we may request age verification at account registration or at any point during your use of the platform.

If 99abai discovers that personal data has been collected from an individual under 18, we will immediately suspend the relevant account, delete the personal data collected, and return any deposited real-money balance to the original payment method after investigation.

If you are a parent or guardian who believes that a minor in your household has registered on 99abai, please contact us immediately at support@99abai.im. We take these reports seriously and will act promptly to investigate and resolve the matter.

11. Technical and Organisational Security Measures

99abai implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key technical measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and 99abai's servers is encrypted to banking-grade standard. You will always see the padlock icon in your browser address bar when using 99abai.
• Data encryption at rest: Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest using industry-standard algorithms.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff access is logged and audited. Only the compliance and finance teams have access to KYC and payment data respectively.
• Two-factor authentication: Available for all 99abai player accounts and mandatory for all internal staff accounts.
• Penetration testing: 99abai's platform undergoes regular security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a security breach affecting personal data, 99abai has a documented incident response procedure. Affected players will be notified promptly with clear information about what data was affected and what steps are being taken.

12. Marketing Communications and Opt-Out

With your consent during or after registration, 99abai may send you promotional communications about new games, PSL betting odds, deposit bonus offers, and platform updates via SMS to your registered Pakistani mobile number and/or email address.

You can withdraw your marketing consent and stop receiving these communications at any time using any of the following methods:

• Reply STOP to any promotional SMS received from 99abai.
• Click the unsubscribe link in any promotional email from 99abai.
• Update your communication preferences in your 99abai account settings under Notifications.
• Contact support at support@99abai.im and request removal from marketing lists.

Opting out of marketing communications will not affect transactional messages — you will still receive important account notifications such as deposit confirmations, withdrawal approvals, and security alerts regardless of your marketing preference.

13. Changes to This Privacy Policy

99abai may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an SMS notification to your registered Pakistani mobile number describing the key changes.
• Display a notice on the 99abai platform for a period following the update.

Material changes will take effect 14 days after notification in normal circumstances, giving you time to review the updated policy before it applies to you. Your continued use of 99abai after the effective date constitutes acceptance of the updated Privacy Policy.

We recommend bookmarking this page and checking it periodically. All previous versions of this Privacy Policy are available on request from support@99abai.im.

14. Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 99abai holds about you, please contact our data protection team through the following channels:

• Email: support@99abai.im — subject line "Privacy Request" for fastest routing to the correct team.
• Live Chat: Available 24/7 through your logged-in 99abai account. Our support agents can handle most data queries directly or escalate to the privacy team as needed.
• Help Centre: Visit our FAQ page for quick answers to common questions about your account and data.

This Privacy Policy was last updated January 2025. It supersedes all previous versions. 99abai operates under a valid gaming licence. Full licensing details are available on request from our compliance team.